Kotiyo Your Community. Connected.

Terms & Conditions

Last Updated in September 2026

These Terms govern access to and use of Kotiyo, including the mobile application, web application, APIs, notifications and related services. By creating an account, accepting these Terms or using Kotiyo, you agree to them.

1. Definitions

"Mywe" means Mywe Technologies. "Kotiyo" means the residential/community management platform. "Community" means the RWA, association, builder, property manager or other organisation using Kotiyo. "User" means a resident, owner, tenant, staff member, security officer, administrator, vendor or other authorised person.

2. Eligibility and authorisation

You must provide accurate information and use Kotiyo only if you are authorised by the Community or otherwise permitted by Mywe. You are responsible for activity performed through your account.

3. Resident onboarding

Community administrators may verify residency, unit allocation, occupancy and other information. Mywe provides the software; the Community is responsible for deciding whether a person is entitled to reside in or access community facilities.

4. Security and visitor management

Visitor approvals, gate entry, security checks, QR/OTP passes, vehicle records and photographs may be used according to the Community's configured procedures. Mywe does not guarantee that an unauthorised person can never enter a premises and does not replace physical security personnel or emergency services.

5. Parking

Parking allocation, permits, visitor parking, vehicle records, fines and disputes are controlled by the Community. Mywe only provides software functionality and is not the owner or operator of the parking facility unless expressly agreed in writing.

6. Maintenance, complaints and vendors

Kotiyo may facilitate tickets and communications. Mywe is not responsible for the quality, delay, negligence, workmanship, pricing or conduct of a third-party vendor unless Mywe itself contracted to provide that service.

7. Bills and payments

Bills/dues displayed in Kotiyo may be created by the Community. Users must verify amounts and payment details before paying. A payment receipt or transaction status does not by itself determine whether the underlying community charge is valid.

8. Amenities

Amenity availability, booking rules, deposits, cancellation fees, operating hours and restrictions are set by the Community. Mywe may cancel or modify a booking when required by the Community or due to technical or operational reasons.

9. Announcements and communications

Community announcements may be informational, operational, emergency or promotional depending on configuration. Users are responsible for keeping contact details current and enabling critical notifications.

10. User content and conduct

  • Do not submit false, defamatory, threatening, abusive, discriminatory, obscene, unlawful or infringing content.
  • Do not impersonate another person or obtain access without authorisation.
  • Do not upload malware or attempt to disrupt or circumvent security.
  • Do not misuse resident directories, visitor information, vehicle details, photographs or contact information.
  • Do not use Kotiyo for harassment, stalking, fraud, unauthorised surveillance or commercial solicitation unless expressly permitted.

11. Intellectual property

Kotiyo, its software, design, trademarks, documentation, workflows and underlying technology are owned by or licensed to Mywe and are protected by applicable law. Except for limited use during the subscription, no ownership rights are transferred.

12. Privacy

Personal data is handled according to the Kotiyo Privacy Policy and applicable law. The Community and Mywe may have different responsibilities depending on the deployment and contract.

13. Disclaimer

To the maximum extent permitted by law, Kotiyo is provided on an "as available" basis and Mywe does not warrant that every feature will be uninterrupted, error-free, completely secure or suitable for every community. Statutory warranties and rights that cannot lawfully be excluded remain unaffected.

14. Limitation of liability

To the maximum extent permitted by applicable law, Mywe will not be liable for indirect, incidental, special, consequential or punitive losses, loss of profits, loss of opportunity, loss caused by third-party services, community decisions, internet/network failures, or events outside reasonable control. Where liability cannot be excluded, it will be limited to the extent permitted by law and, for paid services, ordinarily to the fees paid for the affected service during the applicable period, subject to mandatory statutory rights.

15. Indemnity

To the extent permitted by law, a user/customer agrees to indemnify Mywe against claims, losses and reasonable costs arising from the user's unlawful use of Kotiyo, violation of these Terms, infringement of third-party rights, or misuse of another person's data.

16. Suspension and termination

Mywe may suspend or terminate access for material breach, security risk, fraud, unlawful activity, non-payment or where required by law. The Community may also deactivate resident accounts under its own rules.

17. Force majeure

Mywe is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, government action, power/internet failures, labour disruption, cloud/provider outages, cyber incidents or public-health emergencies.

18. Changes

Mywe may update features and these Terms. Continued use after an effective update constitutes acceptance where permitted by law. Material changes will be communicated where required.

19. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer or other statutory jurisdiction, disputes will be subject to the courts/tribunals having jurisdiction at [State], India. Nothing prevents a user from exercising rights before a forum that has mandatory jurisdiction under applicable law.

20. Grievance and contact

Important: No contract can guarantee elimination of all liability. This document allocates responsibilities and supports compliance, but should be reviewed by Indian counsel before production use, particularly because Kotiyo handles resident, visitor, security and payment information.